Management / Customer Service Management

Contact Centre Supervisor

Supervises and coordinates daily operations of a contact centre team, ensuring customer service standards are met, handling escalated issues, and monitoring agent performance.

Average monthly gross

4,220 NZD

3 validated salaries

Median

4,420 NZD

less sensitive to extremes

Typical range

3,828 NZD - 4,532 NZD

10th to 90th percentile

Data period

2026 - 2026

based on validated records

Canonical

Contact Centre Supervisor

ISCO

3341

Language

en

Salary insights

Monthly gross salary from approved submissions and AI-generated seeds that were validated.

3 records
Clear

By seniority

Senior 1 validated salaries
4,420 NZD 4,420 NZD - 4,420 NZD
Lead / Expert 2 validated salaries
4,120 NZD 3,680 NZD - 4,560 NZD

Yearly trend

4,220 NZD
2026

Top countries

Country Avg. Count
Canada 4,420 NZD 1
Netherlands 3,680 NZD 1
Tokelau 4,560 NZD 1

Companies in data

Company Avg. Count
Northstar Systems 4,120 NZD 2
Scotiabank 4,420 NZD 1

Top cities

No city-linked salaries yet.

How these figures are calculated

Validated records only

The page uses salaries that have been approved in the admin, including human submissions and AI-generated seeds after validation.

Typical range

The range removes the lowest and highest extremes by showing the 10th to 90th percentile.

Seniority

Seniority is inferred from years of experience: junior, mid-level, senior, then lead or expert.

Interpretation

These figures are market indicators, not guaranteed salaries. Reliability improves as more approved records are added.

Role profile

Seniority

Junior Mid Senior

Alternate titles

Call Centre Supervisor Customer Service Supervisor Contact Centre Team Leader

Skills

Hard skills

Call Monitoring Performance Reporting Scheduling Quality Assurance Data Analysis

Soft skills

Leadership Conflict Resolution Communication Problem Solving Empathy

Tools

CRM Software Automatic Call Distributor (ACD) Workforce Management Software Microsoft Office

Certifications

Certified Customer Service Professional (CCSP) Contact Centre Management Certification

Employment context

Industries

Telecommunications Financial Services Retail Healthcare Outsourcing

Company types

Corporation Call Center Outsourcer In-house Contact Centre

Work modes

On-site Hybrid Remote

Remote compatibility

Medium

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